Whether it’s a standout dragon or peace of mind you are after, we are your one stop shop. Look no further because with BCE, you can rest assured knowing you have lifetime support from an unbiased and friendly breeder! We offer up to date care advice, among some of the most sought after dragons from all over the world! Browse our dragons today and contact us with any questions! We are always happy to help.

Bourbon City Exotics POLICIES

We are passionate about our animals and put a lot of work into our website, listings and sales in general. When a purchase is made on Bourboncityexotics.com, 25% shall be considered a non-refundable deposit. Shipping is also non-refundable once shipped. Unfortunately in this business, we have to implement this because we incur fees via our website and payment processing center, any time a sale is made OR refunded. Please do not make a purchase unless you are 100% sure. Once the dragon is shipped, our return and refund policy takes effect.

SHIPPING, RETURNS AND REFUNDS

Shipping

Shipping will take place on Mondays (Tuesday delivery), Tuesdays (Wednesday delivery) or Wednesday (Thursday delivery). WE WILL NOT EVER SHIP ON A THURSDAY-SUNDAY!! SHIPPING WILL BE TO A FEDEX HUB NEAR YOU ONLY to ensure the animals safety. FedEx has had a lot of delays recently with shipping to people's homes so this is for the dragons safety and well being which is my TOP priority.

Shipping is now included in price but there is a handling/supplies fee and is added at checkout. We always ship FedEx priority overnight.

Shipping is NOT refundable once shipped. For dragons that have shipping included, I will deduct actual cost to ship your dragon for refund cases. If something happens to the package during delivery, we will seek a refund from FedEx. We insure all of our packages, and once (if) awarded the refund, we will refund to you. Any information I receive, I will share with you in a TIMELY MANNER.

Live arrival guarantee is void if you choose to ship to your home instead of a FedEx hub and you acknowledge that your package will likely be delayed by FedEx, which is out of my hands.

YOU MUST CONTACT ME FIRST TO VOID YOUR LIVE ARRIVAL GUARANTEE AND OPT TO HAVE YOUR DRAGON SHIPPED SOMEWHERE OTHER THAN A FEDEX HUB.

In cases where we've discussed shipping to your home is the safest option or most viable, live arrival guarantee will still be applicable.

If dragon is DOA once retrieved from FedEx hub or at home, I must be notified within 1 hour of package being received (FEDEX time stamps when you pick up the package). You must record the package being opened (or at least you must keep the packaging for us to have the live arrival insurance verified) and clearly show the animal is DOA. The package must be kept and the deceased animal must be kept (in the freezer is what I recommend) for up to 30 days! I have the right to refuse any returns or refunds if I feel I'm being lied to or deceived in any way.

We will not ship in weather with a high lower than 38 degrees Fahrenheit or high above 100 degrees Fahrenheit. If you purchase a dragon in the peak of winter or during a cold front, or during the peak of summer or during a heat wave, please be aware we will not ship until weather is appropriate and can be arranged safely!

Returns/Refunds

No returns accepted for gender or any other reason unless we deem it necessary. We do our best to predict gender but some babies show sooner than others. If you experience DOA and I am notified within 1 hour of delivery, and it is accepted as viable DOA, I will reissue a new dragon of equal or higher value. No refunds unless I decide it's a better option.

YOU HAVE 24 (TWENTY FOUR) HOURS TO CANCEL AFTER PLACING AN ORDER FOR A FULL REFUND​ UNLESS IVE ALREADY SHIPPED.

If you are having trouble with your dragon, I will help! Reach out via email/Instagram and I will walk you through problem solving. Please remember these are reptiles, and each one has it's own personality. Not all of them will enjoy being held every day, if all all. They do go through different phases at different ages. Some like being held their entire life, some hate it between the age of 4 months to a year old. Some never like it. If they are biting at you during feeding, use tongs and always respect your dragon. I do not refund for lack of bonding or accept returns! I will not consider swapping dragons for contamination reasons and stress of shipping. If you are having health concerns, please read about our 30 day health guarantee!

There’s Nothing Friendly About Chargeback Fraud!

Chargeback fraud occurs when cardholders dispute a transaction with the bank instead of contacting the merchant for a refund. This can cover unintentional “friendly” fraud, as well as deliberate abuse of the chargeback process.

We do not refund for buyers remorse but if you request to cancel before we ship, we will accept your request to cancel your purchase, but 50% is non-refundable (unless canceled within 24 hours of the purchase) due to fees we incur for refunding and relisting and marketing loss. Please be sure the dragon you purchase is the one you want! Deposits ARE transferable for up to a year!

If you file a chargeback via your bank or credit card stating we are fraud and it is proven that it was not fraud, your order will be canceled and any fees incurred due to your decision to falsely report your transaction as fraud will be subtracted from the 50% you will be refunded. Please reach out to us before making false claims to your bank as these greatly affect our entire business and the validity of our small business. We will rightfully fight fraudulent chargebacks and will charge a 25% fee (25% of the 50% refund) which will be considered a fraudulent chargeback fee because we receive fees when you make fraudulent chargeback requests and also may face losing the option to offer credit card usage to future customers. We can take customers to court over fraudulent chargebacks, and many jurisdictions will pursue criminal charges for chargeback-related fraud.

Once first payment is made for a payment plan, you have up to 4 weeks from date of first payment (28 calendar days) to make the remainder of payments. There is no specific amount due weekly as long as remainder is paid by the end of the 28 days. If remainder is not paid in full after 28 calendar days, you (the customer) forfeit the deposit unless we receive written confirmation that you wish to transfer the deposit for future use in which you have 1 year to use the deposit before you forfeit it entirely. We must give you written confirmation if you decide not to move forward with the purchase after making a deposit on a payment plan. To get written confirmation, you must write us an email stating do you not wish to go forward with your purchase within the 28 day payment period.

By purchasing from Roten Exotics, you are agreeing to these terms.

WARRANTY INFORMATION

We offer a LIVE ARRIVAL GUARENTEE for all reptiles as long as you don't waive your right to this by opting out and having your dragon shipped to your home instead of your local Fed-Ex hub.

We also offer a 1 month health guarantee that protects against genetic issues that are diagnosed by a veterinarian for all reptiles produced by us "Roten Exotics". Proof must be provided by your vet within 30 calendar days of purchase. If genetic disorder is present, we will provide a credit for our store for the exact amount paid for the dragon, minus shipping fees. Buyer must pay shipping fees for new dragon or pick up locally. Any parasites infections or temperment issues are not covered. Only genetic issues are covered for 30 days! This is because we cannot guarantee your husbandry once the dragon is in your care and the stress of shipping can naturally cause a parasitic flare! The best way to keep this from happening is to offer your dragon 1 week with no handling when it arrives to give it time to acclimate!

The 1 month health guarantee does not cover third party dragons that we did not produce. We will make buyer aware if the dragon they are purchasing was not produced here by notating it in the description of that reptile.

By purchasing from Bourbon City Exotics, you are acknowledging that you have read our care sheet and agree to these terms. ption

Shipping: We ship Tuesdays and Wednesdays (and also Mondays during certain weather periods) for next day delivery using FedEx Priority Overnight shipping using REDLINE shipping. We offer 100% insured live arrival guaranteed delivery to the FedEx hub that is closest to you. Shipping to your home is an option if you work from home and the weather is ideal! FedEx one day delays are common with priority overnight, so shipping to the hub to avoid any prolonged delays is advisable, but not always required. I package all dragons very well and with their 100% safety in mind.

To ensure every customer has access to high end dragons, we do offer a payment plan! You must submit our application form for the payment plan and nothing is confirmed until first payment is received.

To claim a dragon over $200, a 25% deposit is required. This does not include shipping. We do not offer payment plans for anything under $200. Please keep in mind, the 25% deposit is non-refundable so please be sure this is the dragon you want before making the first payment. We do understand that things come up, so all deposits are transferable. If you choose not to go through with the purchase, make us aware via writing and your deposit can be used towards a new dragon. Credit must be used within a reasonable amount of time (1 year).

Once first payment is made, you have up to 6 weeks from date of first payment (42 calendar days) to make the remainder of payments. There is no specific amount due weekly as long as remainder is paid by the end of the 42 days. If remainder is not paid in full after 42 calendar days, you (the customer) forfeit the deposit unless we receive written confirmation that you wish to transfer the deposit for future use. We must give you written confirmation. We do reserve the right to refuse all future payment plan requests for any reason, but especially if you haven't complied with your previous obligations towards an established payment plan. If we refuse your request for a 2nd attempt at a payment plan, you may still use your deposit towards another purchase but the remainder must be paid in full to claim a dragon.

If something happens to the dragon and it does not thrive or dies in our hands before you receive it, or we feel it is not thriving, we will 100% refund your deposit and any payments made or offer you a the choice of a new dragon!

Once paid in full, even if you only take one week, we can arrange shipment with you (the customer) based on weather!

Any dragon not paid off before 42 days forfeits their deposit. You have up to 1 year to still use your deposit towards a dragon, but no payment plans will be offered to anyone who has abused them in the past (at my discretion).

If you pay your dragon off but need me to hold the dragon an extra 1-4 weeks, we can arrange it for a $10 per week fee after the first 6 weeks which are free.

I've had a lot of people asking me to hold for long periods of times (months) and I really need the room. I also know things happen and I want to be as flexible as possible so this works best for you and I!

Every dragon is different and depending on each individual dragon, diet needs will vary slightly. For reference, I am not talking about breeder females here.

Dragons between 10-100 grams should get 10-20 bugs a day (dusted in calcium 5 days a week)

You will slowly taper off as they grow - adults eat 10-20 bugs one to 2 times every 10 days instead of daily

Dubia Roaches, Mealworms, Superworms, BSFL, and Repashy are my staple feeders

You always offer fresh greens daily! -turnip, collard or mustard greens, and always offer greens before bugs. The smaller the dragon, the less greens they need. You will increase their ‘salad’ size as they age and grow.

Feed fruits/treats/hornworms sparingly

Please watch our youtube video which covers the essentials needed to have a proper setup!

Watch here!

Absolutely! If you want to purchase today but plan shipping for later, we offer up to 4 weeks of holding after your purchase. We also offer extended holds for a small boarding fee of $10 a week. Just email me to let me know your prefered shipping date after purchase!